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If your enquiry is urgent, please contact us via live chat during our opening hours. Our current response time through our contact form is 1-2 business days.

FAQ's

Please read all of these instructions fully before assembly or use.

  • Unpack and check that you have all of the parts and attachments
  • To avoid risk of suffocation to children or animals, dispose of the plastic bags
  • Remove all packing materials and dispose of
  • For your health and comfort, make sure that you adopt a comfortable posture and that you can operate the brakes with ease.
  • Ensure that the handles are at equal heights and securely locked in
  • Ensure the Rollator is always fully folded out before
  • Ensure that all the wheels are stable and are on the ground before
  • Ensure that the brakes provide adequate support and test before Contact your dealer if the brakes are not operating correctly.
  • Ensure that the user sits in the centre of the
  • Do not use the Rollators on gradients of 7° (1 in 8) or
  • Ensure that the brakes are locked on when sitting on the
  • Ensure that the latest health and safety practice is used for carrying and lifting items, such as wheeled walkers.

Ensure the Rollator is used only as an aid for mobility.

  • Ensure the Rollator is kept clean. Wipe down the Rollator with a damp cloth on a regular basis. Do not use any abrasive Solvents can damage the coating and surface of plastic parts.
  • Check the moving parts (e.g. – wheels and height adjustment)
  • Regularly check all the fasteners (screws, nuts and bolts) to ensure they are securely
  • Check that the front castor wheel/s swivel Do not use the Rollator if they do not.
  • Only use an approved dealer for any maintenance and repairs on your.

    WARNING: The Backrest is intended to provide back support while seated. The Backrest is NOT intended to support full body weight.

Cuvria Australia provides a 12-month warranty subject to reasonable wear and tear. Cuvria Australia is bound by Australian Consumer Law in respect to ”Warranty Against Defects” on this product.

Any contact pertaining to warranty matters should be directed to our e-mail support@cuvria.com.au.

Should any part of the walker brake, fatigue or show defects that may be due to manufacturing issues or error, Cuvria Australia will replace the affected components free of charge and reserves the right to replace the entire walker should this be more economical for Cuvria Australia.

All warranties are back to base, which requires the user to return the walker or the affected part to us. For the location please email support@cuvria.com.au. For all warranty claims, proof of purchase must be provided by the customer.

Cuvria Australia warranty does not cover any product or component damaged or broken due to neglect or misuse. Cuvria Australia does not honor this warranty for any product that has been modified from its original state.

Cuvria Australia will bear no freight costs for the return of any items under warranty. The suggested service period for all walkers is every 12 months.

CUVRIA AUSTRALIA
ABN 23 655 561 630
www.cuvria.com.au
e-mail: support@cuvria.com.au

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